Wags 2 Whiskers | Frequently Asked Questions and Policies

So, you've got questions?
We've got answers!

How will you protect my keys?
We specially code your keys (no
personal information on any key),
then lock them in a locked box and
are kept in the pet sitters home
separate from where your file is.

Do you have references?
Yes, of course. Every client is
given a list of outstanding
references at or before the
initial consultation.

What kinds of animals do you care for?
Mostly dogs and cats but we also take care of birds and fish or w.h.y.

Do you guarantee customer satisfaction?
Wags 2 Whiskers strives for complete customer satisfaction both to our fur clients and their owners.

I've heard that pet sitters should be bonded, insured, and licensed. What does that mean to me and my pets?
Wags 2 Whiskers is fully licensed, bonded and insured.

What areas do you service?
We provide services to Port Coquitlam, Coquitlam, Port Moody & nearby areas.

Do you do dog boarding or cat boarding?
Generally, we are an in home pet sitting service but there are exceptions for dogs but not for cats. We will not board
cats in our home as they do much better in their own home with usually once a day visits.

Will you share the pet sitting I need with my neighbor or relative?
Because we are professional pet sitters, we have a highly specialized insurance policy, therefore we are unable to "job-
share" with anyone.

Will you visit our cats every other day?
Because we have seen on numerous occasions cats who lock themselves in bathrooms, bedrooms, closets, and not to
mention the household emergencies such as bursting water heaters, alarms that go off by themselves, etc., we will do
cat visits with only cats at a minimum of once per 24 hours.

Will you visit our dogs once per day?
Because dogs require more "people-time" than many other pets, and respond favorably to stress-reducing activities
such as regular walks, we will visit homes with doggie doors at a minimum of twice per 24 hours, and homes without a
doggie door will be visited three times per 24 hours.

What is a "Daily" Dog Walker?
Daily Walker visits are for clients who require someone to come
in for a 30 minute visit one time during the day and take their pets
outside for some form of exercise during the day while they are away at work.

What if we don't allow our animals inside our house?
Our policy is to not take clients who don't allow their animals inside the house. In our experience there are too many
"what-ifs" that can occur in this situation.
We know of incidents of animals hanging themselves by their own collars on fences; water going dry; dogs digging out
from under fences; loose and free-roaming neighborhood dogs jumping over fences and killing resident pets, Coyotes
and Hawks killing dogs and cats; and animals dying from the heat.
So no, if your animals cannot by it's own will come into the house for safety while we are sitting for them, then we will not
accept you as a client.

What does an Overnight visit consist of?
An Overnight visit runs 10 - 12 hours, usually from 8p.m. to 8a.m. After we arrive we give them their nightly exercise, feed
your pet(s) dinner, and stay overnight. In the morning we give them their morning exercise and their breakfast. We then
secure your home and leave for the day. For homes without doggie doors a Mid-day visit, or an upgrade to Live-In is
required.

What happens in an emergency?
In a life threatening, pet related emergency we first contact an emergency vet closest to your home. We administer
CPR/1st Aid, if it is helpful, and transport your pet to that emergency facility. We will then contact you as soon as care of
your pet is taken over by the emergency staff. In a non-life threatening, or house-related urgency, we will first contact
you using the "Contact Now" number listed in your file, and your emergency contact person, if necessary.

Why should I use a pet sitter?
When you are away your pets’ routine is disrupted, by engaging a pet sitter your pet can stay in familiar surroundings and
receive plenty of love and attention while in their own home. Sending your pet to a boarding facility can be a traumatic
experience for both you and your pet. They will be exposed to unfamiliar surroundings and possibly the illness of other
animals. In addition a pet sitter will watch over your home while you are away. A pet sitter can water plants, bring in the
mail, turn on/off light, open/close blinds and notify should there be a problem with your pet or your home.

Why should I use your services, when I might be able to get a friend to do this?
These are the kinds of friends and neighbors we all love to have. However, these people are busy and may not be able
to devote the time that your pet will receive from a professional pet sitter. We are able to handle an emergency with your
pet. And when we go out of town, we won’t ask you to watch our pets!

What services do you offer?
We recognize that the needs of each animal and home are unique. To accommodate your needs, we offer a wide variety
of services.

• Daily dog walking: We walk your dog while you’re at work during the day. We can also accommodate running exercise or
taking your dog to a park.

-Cat Visits: While you're on vacation we will come in usually once daily to take care of kitty and your home.

• Overnight pet sitting: We provide the usual daytime pet sitting services but also stay the night at your house so your
dog or cat is not left alone.

Will my pets and I meet the pet sitter before service starts?
Yes. Every client schedules a free introductory visit with Wags 2 Whiskers pet sitter before services begin. During this
visit, the owner who does all the pet sitting meets with you and your pets and discusses personalized care.

What information will I need during the introductory visit with my pet sitter?
Information and items that you should have readily available are as follows:
• Your personal contact information: cell phone number and email address, if you will not be carrying a cell phone or a
cell phone will not work in the area that you are staying please provide us with the name and phone number of the hotel
or place of stay.
• Emergency Contact person: In the event of an emergency and we are unable to reach you
• Veterinarian name & number: For emergency purposes
• Pet Information: This includes the daily routine of walking, feeding and playing. Also tell us about your pets’ favorite
treats, toys hiding places and any behavioral problems.
• Medical History: If medication is to be administered please provide detailed instruction from the veterinarian.
• Security Company phone numbers & codes if applicable. Just in case your pet sitter sets off the alarm
• Key to your home: Please test it before giving it to your pet sitter
• Names & number of others who may be entering the house: Cleaning person, Pool service, friends.

My cat is very shy. What will you do if you can’t find her?
If your cat is shy, we ask that you acquaint your pet sitter
with your cats favorite hiding places. When your pet
sitter arrives for a visit, we will search for your kitty.
Your pet sitter will also check that your cat is eating and
using the litter box to make sure that your cat is just
being shy and is not injured. We make sure we actually
see your cat before we leave or keep looking 'til we do.

How many visits per day shall I schedule?
Usually your pet sitter will do three visits per day for a dog and one visit daily for a cat or a 2nd visit if needed. Of
course, you know best how often your pet is used to going out or being fed. Your pet sitter will work with you to set up a
schedule that’s comfortable for you and your pet.

Is there anything special I should do before I leave?
Please make sure you have left enough supplies such as pet food, cat litter, medications, and treats for your pet to last
the duration of your trip. Also, please leave out your pet’s leash and bowl. Be sure to show your pet sitter where to find
cleaning products in case a mess needs to be cleaned up. Please be sure to inform you pet sitter of any changes in the
health or routing of your pets.

What will you do if my pet has an emergency while I’m away?
If we suspect that your pet is ill, your pet sitter will follow the emergency instructions you provided on the service
agreement. This usually entails taking your pet to the veterinarian unless you request otherwise. We will also try to
contact you immediately.

What if my pet sitter has an emergency while I’m away?
Wags 2 Whiskers owner has a partner who can access the primary pet sitters schedule, keys, service agreements, and
client contact information. If your pet sitter has an emergency, we will make every effort to contact you to let you know
the partner wil be taking care of your pets.

What should I expect when I return home?
You should return to happy, healthy pets. We will leave a note for you that include a report on our time spent with your
pet & invoice for our services. We ask that you call us when you return home so we know we no longer need to visit your
pet. Delays often happen therefore, we assume that you have not arrived home until we hear from you. For your pets’
safety, your pet sitter will continue to visit your pet until you confirm that you are home.

What happens if I need to cancel or re-schedule a visit?
We’re happy to re-schedule a visit. We do not charge a cancellation fee.

How much advance notice do you require before service?
To ensure availability it is best to contact us as soon as you anticipate you will need pet sitting services. If a last-minute
need arises please do not hesitate to call; we will always try to work with your schedule. Existing clients whose contracts
and keys are already in our files can be accommodated on short notice.

What forms of payment do you accept?
Wags 2 Whiskers accepts cash, PayPal
and checks.

*All client information will not be shared with outside parties.

*All keys in the possession of Wags 2 Whiskers are stored without identification. We carry lost key coverage and in order
for this to be valid all keys are coded to ensure anonymity.

*Wags 2 Whiskers Pet Sitting does not sub-contract services. There would never be anyone enter your house that you
did not meet in the initial consultation. We cannot accept a new client for petsitting & dog walking services without first
a meeting with you and your dog or cat with the pet sitter. The initial one-time consultation takes about an hour and we
discuss your pet and the care required.

*Visitors will not be allowed into the house unless specific directions and permission have been given by the client.

*Wags 2 Whiskers Pet Sitting Service cannot sit acutely ill animals or those with uncontrolled medical conditions. In
those circumstances, for the safety of the pet, we suggest pet boarding or a kennel.

*Where appropriate, all pets should have a veterinarian have current rabies and other vaccinations. The client is
requested to fill in a pet/veterinarian form for authorization of medical care in the event of an emergency.

*The client is requested to provide a local emergency contact (neighbor, friend or relative, if possible).

*A cat needs to be checked daily to ensure that they are safe and healthy, therefore we will not accept requests for
every 2nd day kitty visits. A cat needs a daily kitty visit for happiness & pet safety.

*For vacation visits, dogs must be seen at least three times per day.
This can include an over night plus a midday visit. Dogs are usually let out in the morning, in the middle of the day, and
before bed at the very least when the owner is home, and we don't want them to have urinary tract or bladder infection
because they have to go more than 8 hours without having a bathroom break. The only exception is if the dog has
access to the outdoors, either in a kennel, secure yard, or via a doggie door.

*Wags 2 Whiskers Pet Sitting will not job share while you are away. We want to be sure that we have complete
responsibility for your pet, and will be monitoring how much he/she eats and drinks daily, as well as bathroom duties. We
will make exceptions when our only responsibility is for dog walks.